My talk at the International Conference “The Transformative Economy: Digital Technology, Spatial Disparities and Quality of Life”, 8-10 October 2024, Yerevan, Armenia, deals with service ecosystems, the most common ecosystems in cities, encompassing activities in education, health, finance, culture, media, recreation, hospitality, security, governance, and more.
Over the last 20 years, service ecosystems have evolved significantly, transitioning from
Supply chain models: pre-2000s to early 2000s
to
Digital platform-based models: early 2000s to 2020, and
Models integrating digital platforms with generative AI: 2020 to present and beyond.
The talk outlines key features of these three evolving service ecosystem models and highlights innovations from the convergence of digital platform ecosystems with generative AI. This model is under formation and it is important to understand its features, innovation mechanisms, and differences from previous service ecosystem models.
Here is the PPP of the talk: 2024-10-Next-gen service ecosystems